Netwise completed a CRM and Citizen Portal deployment in the USA

Netwise has completed two projects in the United States. The projects have been carried out for Pokagon-Band of Potawatomi – a governmental organization providing services for a Native Indian community in the states of Indiana and Michigan. Netwise performed a migration of the Microsoft Dynamics CRM 2011 system to the 2016 version and was chosen to implement a Citizen Portal.

Pokagon Band of Potawatomi Indians are a federally recognized self-governing tribe operating under the umbrella of the Bureau of Indian Affairs. The customer has decided to entrust Netwise with the migration of Dynamics CRM 2011 to Dynamics CRM 2016 and building an education-related Citizen Portal. Pokagon and Netwise Architects chose Microsoft CRM Portals (former ADXStudio) as the underlying platform.

The main architect, on the customer’s side, Pawel Majkowski is responsible for a wide spectrum of actions, including managing the deployment project, building the vision compliant with formal regulations, mapping end user requirements, as well as coordination tests and final approval of the work performed by Netwise.

“We needed an experienced integration partner who would not only efficiently carry out the migration of our system to the newest version of Dynamics CRM 2016 but would also modify or, if necessary, rebuild the system, so the final product meets our expectations. Netwise’s experience and competencies have convinced us that the project will be in good hands. After the first stage of the cooperation we are fully satisfied and the project has been completed without any issues.”

Citizen Portal for American Citizens

Our expectations were firmly crystallized: we wanted our residents to be able in a simple and quick way to manage the information about the stages of studies, achieved results, or scholarship applications, among other things. We wanted the portal to be easy to use and open for future development, without the need of employing developers. After we assessed the possibilities together with Netwise we decided that the Portal should be built with Microsoft CRM Portals” – Pawel Majkowski explains.

Łukasz Bratko, Division Manager, Ongoing Projects, speaks about the project:

“Dynamics CRM system required a number of custom modifications. Applications were rebuilt, we got rid of external plug-ins, e.g. deprecated Silverlight and replaced them with our own solutions. In the upgraded system we utilized all the newest functionalities offered by Dynamics CRM 2016.”

The Lead Consultant and Partner at Netwise, Jakub Skałbania, comments on the project:

“This is our first project in the United States and straight away we are working for public administration. It is a considerable challenge and entirely new experience for Netwise. The choice of Netwise by an American institution is a confirmation of our consequently implemented strategy of expansion beyond Poland. We execute deployments for companies In Europe and in the Middle East but an implementation for a federally recognized American self-governed institution is a great distinction for a Polish company and something to boast of. It is our policy not to brag about our plans; we just inform about their realization. That is why we waited with publishing this information until the projects are finished and approved by the Customer. In the coming months we will significantly expand our presence in the U.S.”

The Ongoing Projects team is carrying out the project on the side of Netwise. The department is responsible for audits, migrations and deployment takeovers.